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Add to Cart. CPU: 2. This Lenovo Yoga transforms from a Laptop to Tablet with a flip of the screen! Super cool! It has reinforced glass, and is ruggedized to make sure its humming along for years to come. Kids love The Dell Optiplex is one of the most successful computer models of all time. For more than 25 years the workhorse of the Dell desktop lineup has proven its worth to more businesses, schools and On several occasions in the past, I have found that the outlet machines are more expensive than the equivalent retail machines, because the hardware prices decrease so quickly that the new ones are marked down faster than the refurbished machines.
Hey Bob - Just wanted to pop in and let you know I'm here if you have any specific questions about our certified refurbished program! Dell Outlet offers you the same great products at cheaper prices, while helping to reduce your impact on the environment. All have warranty and free shipping included! I used to only buy refurb with my last employer, but ran into issues with some of the laptops. Individual stuff, like the system freezing up when using the track pad not driver related , camera missing, speakers not working.
It was enough that I started buying only new. Never had similar issues with desktops though. Lately I will never purchase another laptop after the service and quality i have noticed. Every Dell Inspiron model I tried has such weak plastic that if you rest your hands on the palmrest it will either cause the mouse from not functioning or it will bend the mother board and freeze up the laptop.
Trying to work with support was useless because they claim since you purchased a refurb they will not give you the same quality service as a model purchased new. We buy them virtually exclusively and have for 12 years or so, both desktop and laptop. We have very occasionally had problems.
Last year we had a touch-screen Latitude E which was misbehaving - it was putting extra spaces between words as the user typed. Dell replaced the motherboard 3x on that thing and finally RMA'd the whole machine and found the issue was in the touchscreen's digitizer. Replaced it.
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It was an annoying hassle but really no different that what I would have experienced had we bought it "new" instead of "refurb. And we've had maybe 1 hard drive to fail during warranty. Been purchasing from Dell Outlet for 13 years now. Always had fairly good service.
What if I am not satisfied with the product I receive?
Even had parts replaced when it was clearly damage by the end user just by being honest with tech support. Only problems i remember having was the old XPS ms we purchased.
Each one had to have a motherboard and screen replacement as they went bad very quickly. I had to write a stern letter to get one fixed when the screen went just out of warrantee. Kelly for Dell , the greenery is all well and good, but I believe the OP was asking about failure rates and time lost handling return grief. Can you give us any general metrics, like what is the difference between units-per-million-new and units-per-million-refurb are returned due to failure? Not asking for the actual numbers or percentages, just the difference between the two classes, say for Kelly for Dell , If it was at all possible to give really rough numbers, this would help immensely for multitudes of organizations planning on refreshes.
I purchased a Laptop a dell Latitude from the Dell refurbished site for private home use and have not had any issues with the system. I think the 2 your got were just bad luck ones. To continue this discussion, please ask a new question. Dell , Followers - Follow Mentions Products. Kelly for Dell.
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